Payment must be recieved in full prior to the item being shipped. Orders may be cancelled prior to shipping and all fees will be returned. After shipping I will accept returns for seven days and will refund the cost of the item. Postage fees will not be refunded. Customers outside the UK should ensure that it is legal to import wood or plant products as the customer assumes liability for any charges, fees or taxes the items may incur.
Most UK purchases are sent with a courier. This is a 3-5 day service. If you want faster shipping contact me to check availability and pricing. Smaller items are sent Royal Mail 2nd Class.
European orders are sent with the Royal Mail. Delivery times are 1-2 weeks for mainland Europe. As mentioned above the customer is liable for any taxes, fees, charges or treatments for the product.
USA/Canadian orders of products are sent Royal Mail from the UK. Delivery times are usually 1-3 weeks and occasionally longer. As mentioned above the customer is liable for any taxes, fees, charges or treatments for the product
I gladly accept returns for seven days after purchase. Goods must be returned in saleable condition for a refund. Return postage will not be refunded. Claims for damaged goods must be supported with photographic evidence.
Please use the 'contact' link at the side of the page to get in touch with me. I'll get back to you as quick as I can.